The Medication Management Service

medSage Technologies’ Medication Management System for unit dose medications helps focus your resources – we triage your patients base and quickly identify patients requesting medication refills and patients in need of direct provider attention.

How medSage helps your business:

By using the medSage Medication Management System to manage your respiratory patients you can:

Streamline the patient follow up process
Typical homecare pharmacies consume more than 2/3 of their resources handling patients requiring routine refills. In an environment with decreasing reimbursement, this manual labor-intensive process increases costs and consumes provider resources that could be devoted to the patients that need additional attention. Using medSage proprietary HCVoice technology providers can gather the required information efficiently and accurately.

Improve the quality of care delivered to your patients
The medSage system immediately highlights the patients in need of provider attention because their prescription or condition has changed or if they repeatedly decline a unit dose refill.

Increase pharmacy revenues with higher refill frequency and improved patient compliance
Using medSage, you can proactively manage your patient’s monthly unit dose refill process. By monitoring the patient on a regular basis, you will encourage increased patient compliance, and improve pharmacy revenue.

Increase new patient referrals and reduce unit dose program attrition
Regular monitoring reduces the chance that your patient’s will switch to a competitor.

Using the medSage Respiratory Medication Management Solution, homecare pharmacies have successfully promoted the fact that they provide a higher quality of service for their patients, resulting in increased patient referrals and market share.

Reduce or eliminate emergency refill orders
Proactive medication refill management reduces the last minute, “patient out of meds” call.

Leverage outcomes data to support joint commission compliance and improve quality of care
Patient refill and monitoring data is stored in our secure database and available for a variety of uses including outcomes analysis, to support joint commission compliance, to promote patient care and for marketing and sales.

How the medSage Medication Management Solution works:

medSage Medication Management System

To provide an easy-to-use and low cost platform for your respiratory patients, the medSage Medication Management System employs:

proprietary medSage software, and

interactive voice response (IVR) / voice recognition technology.

No hardware or networking investment is required

Easy-to-use online software provides instant and secure access to authorized users regardless of location.

System architecture enables quick integration with billing or back office fulfillment systems.

SSL encryption and secure patient data transmission ensure compliance to HIPAA regulations.

The process is straightforward and easy to use

The medSage Medication Management Service handles routine unit dose refill orders and highlights the patients in need of additional attention. Patient surveys are custom designed to collect data for Medicare reimbursement and Joint Commission standards compliance.

	medSage uses HCVoice™ to place personalized calls to your patients and ask simple questions based upon provider supplied information.
	The calls are personalized for all our customers; however, we share proven successful practices so our customers need not “recreate the wheel”. medSage is transparent to your patients and referral sources – even the HCVoice call displays your caller ID information.
	The calls are scheduled for when the specific patient group is typically available and based upon the patients’ insurance.
	Patients’ answers are recorded, documented and analyzed by our proprietary software.
	From the call data, medSage generates electronic refill orders and/or patient notifications within minutes of contacting your patients.
	Patient notifications, generated from HCVoice identify the patients that patient care personnel need to focus their time and efforts on.
	Medication refill requests, generated from HCVoice identify patients needing refills according to their prescribed therapy.
	Call data information is available to provider authorized personnel at the providers’ unique server address that medSage creates.
	Summary reports are available 24/7 to evaluate the effectiveness of the service with your patients.