The Medication Management Service

medSage Technologies’ OSA Patient Management System helps focus your resources – we triage your patients base and quickly identify patients requesting supply re-orders and patients in need of direct provider attention .

How medSage helps your business:

By using the medSage Patient Management System to manage sleep therapy patients providers can:

Dramatically improve the CPAP patient follow up program
Greater than 50% of calls to CPAP patients in a typical providers program go unanswered – it’s not unusual because CPAP patients are hard to reach during normal business hours. medSage is successful reaching these patients because we use our proprietary HCVoice technology to track patients not at home and call back in the evening in order to gather the required information efficiently and accurately.

Increase provider revenues with higher supply reorder frequency
Using the medSage Patient Management Systems, you can proactively manage your patient’s supply reorder process. By monitoring the patient on a regular basis, you will encourage increased patient compliance, and improve revenues per patient.

Increase new patient referrals and reduce CPAP program attrition
Using the medSage Patient Management Solution, you can use hard data to demonstrate to referral sources the higher level of follow up service for their patients, resulting in increased patient referrals and market share .

Leverage outcomes data to support joint commission compliance and improve quality of care
Patient monitoring data is stored in our secure database and available for a variety of uses. Filters can be set to easily generate data to perform outcomes analysis, to support joint commission compliance, to promote patient care and for marketing and sales efforts. Patients with problems are proactively identified so you can resolve issues quickly and efficiently.

How the OSA Patient Management System works:

To provide an easy-to-use and low cost platform for your sleep therapy patients, the medSage OSA Patient Management System employs:

proprietary medSage hosted software, and

HCVoice ™ interactive voice response (IVR) / voice recognition technology.

No hardware or networking investment is required.

Easy-to-use online software provides instant and secure access to authorized users regardless of location.

System architecture enables quick integration with billing or back office fulfillment systems.

SSL encryption and secure patient data transmission ensure compliance to HIPAA regulations.

The process is straightforward and easy to use

The medSage Patient Management System allows you to manage by exception. We can place thousands of calls in an evening and identify patients needing supply orders and highlights the patients in need of additional attention.

	medSage uses HCVoice™ to place personalized calls to your patients and ask simple questions based upon provider supplied information.
	The calls are personalized for all our customers; however, we share proven successful practices so our customers need not “recreate the wheel”. medSage is transparent to your patients and referral sources – even the HCVoice call displays your caller ID information.
	The calls are scheduled for when the specific patient group is typically available and based upon the patients’ insurance.
	Patients’ answers are recorded, documented and analyzed by our proprietary software.
	From the call data, medSage generates electronic orders and/or patient notifications within minutes of contacting your patients.
	Patient notifications, generated from HCVoice identify the patients that patient care personnel need to focus their time and efforts on.
	Patient supply re-orders, generated from HCVoice identify patients needing supplies according to their insurance schedule.
	Call data information is available to provider authorized personnel at the providers’ unique server address that medSage creates.
	Summary reports are available 24/7 to evaluate the effectiveness of the service with your patients.