The Therapy Management Device

medSage Technologies’ Equipment Validation System helps focus your resources – we quickly identify patients no longer using their rental equipment.

How medSage helps your business:

By using the medSage Rental Equipment Validation System to manage your patients renting durable medical equipment you can:

1.	Streamline the patient follow up process Typical homecare providers attempt to make the follow up calls on rental equipment – the resources required to accomplish such a feat are beyond most providers. In an environment with decreasing reimbursement, this manual labor-intensive process increases costs and consumes provider resources that could be devoted to the patients that need additional attention. Using medSage proprietary HCVoice technology providers can gather the required information efficiently and accurately.
2.	Identify patients no longer using the rental equipment Using medSage proprietary HCVoice technology you can quickly identify D/C use and retrieve equipment to return to inventory if desired.
3.	Decrease Medicare denials by with proactive data Using medSage systems, you can quickly and proactively identify patients circumstances which would lead to a Medicare denial.
4.	Identify patients with a recent admission to the hospital or emergency room A recent admission to the hospital or emergency room can wreck havoc on your billing processes – with medSage you can identify the situation earlier in the process.
5.	Identify patients with insurance, physician or address changes Identifying patients with insurance, physician or address changes can improve your billing accuracy processes.
6.	Leverage outcomes data to support joint commission compliance and improve quality of care Patient refill and monitoring data is stored in our secure database and available for a variety of uses including outcomes analysis, to support joint commission compliance, to promote patient care and for marketing and sales.

How the medSage Rental Equipment Validation System works:

	To provide an easy-to-use and low cost platform for your patients renting durable medical equipment, the medSage Rental Equipment Validation System employs:
	proprietary medSage software, and
	interactive voice response (IVR) / voice recognition technology.

No hardware or networking investment is required

	Easy-to-use online software provides instant and secure access to authorized users regardless of location.
	System architecture enables quick integration with billing or back office fulfillment systems.
	SSL encryption and secure patient data transmission ensure compliance to HIPAA regulations.

The process is straightforward and easy to use

The medSage Rental Equipment Validation handles routine questions for this group of patients. Patient surveys are custom designed to collect data for Medicare reimbursement and Joint Commission standards compliance.

	medSage uses HCVoice™ to place personalized calls to your patients and ask simple questions based upon provider supplied information.
	The calls are personalized for all our customers; however, we share proven successful practices so our customers need not “recreate the wheel”. medSage is transparent to your patients and referral sources – even the HCVoice call displays your caller ID information.
	The calls are scheduled for when the specific patient group is typically available and based upon the patients’ insurance.
	Patients’ answers are recorded, documented and analyzed by our proprietary software.
	From the call data, medSage generates patient notifications or other relevant information within minutes of contacting your patients.
	Patient notifications, generated from HCVoice identify the patients that patient care personnel need to focus their time and efforts on.
	Call data information is available to provider authorized personnel at the providers’ unique server address that medSage creates.
	Summary reports are available 24/7 to evaluate the effectiveness of the service with your patients.