The Medication Management Service

No technology can replace direct provider patient intervention, but medSage Technologies’ OSA Patient Management System (CM100) helps your staff more efficiently process the routine supply reorders and highlights the patients in need of direct, or immediate, provider attention. We use a combination of state-of-the-art interactive voice response technology, software and a patent pending monitoring device to help homecare providers significantly increase call center productivity while improving the quality of care.

Our online software is designed to scale to any size organization. Our hosted solution, requiring Internet access only, can be deployed at a low initial cost and provides immediate benefits. For larger organizations, we offer a full enterprise solution, suitable for implementations behind the customer firewall and fully integrated with back office applications.

How medSage helps your business:

By using the medSage Patient Management System to manage your sleep therapy patients you can:

Dramatically improve your CPAP patient follow up program
Most homecare providers find it difficult to follow up with new and existing sleep therapy patients at the frequency necessary. The medSage system provides a flexible patient management platform for an individualized follow up of each patient based upon their insurance requirements and your patient management program.

medSage empowers the provider to provide the frequent monitoring that referral sources want and patients deserve. Monitoring calls go out to the patient on a quarterly basis and ask a customized set of clinical follow up questions as well as identifying patients in need of new supplies.

An average of >50% of all call center calls are wasted because the patient does not answer or the caller gets and answering machine. The medSage proprietary HCVoice technology tracks patients not at home and calls back in the evening in order to gather the required information efficiently and accurately.

Improve the quality of care delivered to your patients
The medSage system immediately highlights the patients in need of provider attention due to equipment problems, poor compliance, mask problems or changes to their prescription or insurance provider.

Increase provider revenues with higher supply reorder frequency
Using medSage’s patent pending software and voice response technology, you can proactively manage your patient’s monthly supply reorder process. By monitoring the patient on a regular basis, you will encourage increased patient compliance, and improve provider revenue.

Increase new patient referrals and reduce CPAP program attrition
Using the medSage Medication Management Solution, homecare providers have successfully promoted the fact that they provide a higher quality of service for their patients, resulting in increased market share and patient referrals .

Regular monitoring reduces the chance that your patient’s will switch to a competitor provider.

Leverage outcomes data to support joint commission compliance and improve quality of care
Patient monitoring data is stored in our secure database and available for a variety of uses including outcomes analysis, to support joint commission compliance, to promote patient care and for marketing and sales

How the medSage CM100 Patient Management Solution works:

medSage Medication Management System

To provide an easy-to-use and low cost platform for your sleep therapy patients, the medSage CM100 Patient Management System employs:

proprietary medSage software,

HCVoice ™ interactive voice response (IVR) / voice recognition technology, and

the patent-pending medSage Therapy Management Device (Not commercially available).

The medSage Patient Management System handles routine supply orders and highlights the patients in need of additional attention. Patient surveys are custom designed to collect data for reimursement and Joint Commission standards compliance.

medSage Software™

	Easy-to-use online software provides instant and secure access to authorized users regardless of location.
	Patient supply orders, automatically generated and communicated, allow the provider to improve efficiencies and proactively prevent outages.
	Patient notifications, generated from the HCVoice interactive voice response/ recognition service identify the patients that patient care personnel need to focus their time and efforts on.
	System architecture enables quick integration with billing or back office fulfillment systems.
	SSL encryption and secure patient data transmission via email push or efax ensure compliance to HIPAA regulations.

medSage HCVoice Patient Management Service™

The medSage technology works with any phone or phone service and is driven by medSage’s proprietary HCVoice voice recognition technology designed specifically for the homecare patient population. It is also designed to maintain HIPAA compliance. The main attributes of the MMS are:

Automated calls to the patient based upon the provider defined schedule.

Intelligent recognition of a live person versus an answering machine.

Automatically calls back if there is no answer and notifies the provider of wrong numbers.

A proprietary scheduling feature that manages when a patient needs to be called based upon previous patient interactions or actual usage using the Therapy Management Device.

Asks the patient a flexible series of questions defined by the provider and inputs the results into the medSage online software.

A toll free automated service provides 24/7 access for the patient for any reason.

Summary reports to evaluate the effectiveness of the service with your patients.