medSage | TECHNOLOGIES

Here is how medSage Helps your Business:

First and foremost, we significantly increase your revenue.
More than 60% of our customer’s patients are ordering diabetic testing supplies every quarter. The best call center organizations in the country are receiving orders from 50% or less of their patients on a quarterly basis.

What is different about the medSage approach?

The status quo for management of diabetic patients, before medSage, was to utilize one of two potential approaches:

1. Use the manual call center approach that had been effective with their COPD population for many years.
2. A large number of providers just used mailers.

The problem is that neither of these solutions provide the convenient, but high touch, solution needed by today’s diabetic patient population. Diabetic patients are younger than the average homecare patient, they are more active, and more likely to be working, making it difficult for a manual call center to reach more than 20% of them. Mailers are difficult to administer and typically generate less orders than call centers.

In contrast, customers using medSage typically reach 80% or more of their patients every quarter!

Why do Diabetic patients take our call?

Diabetic patients care about their treatment and welcome help managing their conditions, but without an efficient way of reaching them, many were left on their own.

The medSage solution allows patients to be contacted when it is convenient for them, at targeted times when they are most likely available. When the phone rings, the patient sees the provider’s caller ID, then hears the familiar voice of their respiratory clinician. The patient answers a few simple questions as if they were speaking to the clinician directly. As an added convenience, the patients we miss can call back and complete the call any time, day or night.

The results of the calls are immediately available to providers, who are able to focus on precisely those patients in need of clinical care or supply replenishment. We free the provider to focus on patient care, rather than leaving voicemails all day!

Additional benefits that our customers realize include:

Patients are more likely to remain compliant and remain the provider’s patient.
When clinical issues are proactively resolved, patients are much more likely to stay on therapy and experience fewer long-term problems.

Providers can demonstrate to referral sources their superior patient management capabilities, gaining an important competitive advantage.
medSage customers have the data to prove how effectively they are managing patients. In addition to outcome reports, we provide customized marketing materials, including specific performance statistics versus national benchmarks. Our customers can back up their claims with real data demonstrating how they outperform the competition using medSage. Consider the impact of presenting this type of data to your referral sources!

Providers experience improved operational efficiency and data-driven decision making.

Because medSage is calling your patients and telling you when they need supplies or when they are having a problem, our solution allows your staff to provide care to your patients as needed. Using medSage as a tool, your staff is managing by exception, while medSage takes care of identifying which patient is in need.

medSage’s platform is software, but our foundation is service. Our team of industry experts, armed with client-specific and industry-wide data, works closely with providers to optimize business practices and identify opportunities for process improvements.

A medSage team member meets with each customer on a quarterly basis to review reports such as the Operating Summary, which shows patient connections by demographic group, clinical metrics, revenue trends and performance highlights.

 

Diabetic Patient Management Features

The medSage Diabetic Patient Management solution is a comprehensive platform for the management of your Diabetic patient population comprised of three components: HCPro, HCVoice and HC Analytics.

HCPro

HCPro is the HIPAA compliant software platform for our service and the cornerstone of our offering. Our software pulls raw transactional data from a provider’s billing and patient management software and generates all of the information required to schedule calls, determine patient eligibility for supplies, call the patient and ask a targeted set of questions. Call results identify patients needing supplies or assistance with clinical issues.

All patient calls are documented. Those requiring follow-up are highlighted, allowing valuable staff resources to focus on addressing patient needs instead of leaving countless answering machine messages.

medSage brands each client application. Referral sources of the provider’s choosing may access their own patient data in a HIPAA-compliant and encrypted fashion, ensuring confidentiality.

Standard features included in the HCPro Software include:

Supply Order Management
Patient orders are presented for patients requesting supplies who are eligible based upon their insurance policy. The last shipment to that patient is loaded into the patient order.
Patient alerts
Patients with problems are highlighted for proactive provider follow-up. Typical notifications for Diabetic patients include: Compliance Insurance changes Testing frequency Insulin dependence Co-morbidities (e.g. high blood pressure)
Provider comments and notes
Patient management (preferred communication means, preferred time to call, etc.)
Comprehensive reporting
Reporting includes a detailed record of all communications and outcomes for every patient. All of the data may be filtered by insurance plan, payer, referral source, doctor and branch location.

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HCVoice

medSage developed its proprietary HCVoice voice recognition technology based on an in-depth understanding of the unique needs of the homecare patient. Depending on the disease state, a patient displays different speech patterns. A COPD patient, for example, tends to speak softly given their limited airflow. Our unique technology allows the patient to answer simple questions as if they were talking to their therapist directly.

HCVoice incorporates other critically important features that increase patient acceptance and compliance with the call:

1. The call is in a voice the patient recognizes, typically the provider’s therapist.
2. The calls ask questions and recognize answers in the patient’s own language.
3. Caller ID identifies the communication as originating from the provider.
4. The patient has the flexibility to complete the phone call at any time, simply by calling the number we leave on their answering machine.
5. The call content, while guided by medSage’s best practices, is tailored to each customer’s process and patient populations

To hear an example call, please click on the button at the top of this page.

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HC Analytics

The medSage solution gives customers detailed, objective data on their patients. Statistics, such as patient compliance by mask type and provider performance versus industry benchmarks, give our customers the tools to continuously improve their business practices, and the evidence of superior performance so convincing to referral sources.

Call outcome reports
Results from all calls are detailed with connection rate and order rate, as well as clinical metrics.
Clinical outcomes benchmarking
Benchmarks include patient compliance, supply replenishment frequency, connections rates and clinical metrics.
Work process efficiency reporting
Customers can track key operational metrics by employee, including orders processed and issues resolved.