medSage | TECHNOLOGIES

Here is how medSage helps your business:

We increase your revenue.
By providing an easy means for patients to order their enteral supplies, medSage customers reach more of their patients, month over month and, by reaching more patients, they are shipping more supplies.

 

What is different about the medSage approach?

The status quo for management of enteral feeding patients, before medSage, was one of two potential approaches:

1. Use the manual call center approach that had been effective with their COPD population for many years.
2. A large number of providers just used mailers.

The problem is that neither of these solutions provide the convenient, but high touch, solution needed by today’s enteral feeding patient population. Enteral feeding patients need their supplies on a reliable schedule. medSage’s two way communication, calling out to patients when they are due for supplies & giving them and easy an convenient means to call in for supplies anytime, day or night, delivers the convenience and reliability that the disease state demands.

Providers using medSage typically reach more than 80% of their patients every month with an often 100% order rate!

 

Additional benefits that our customers realize include:

Patients are more likely to remain compliant and remain the provider’s patient.
When the patient knows that they will be receiving their supplies on a schedule AND the system reaches out to them if they do not order, there is less chance that the patient will switch to a local pharmacy for supply of their enteral products.

Providers can demonstrate to referral sources their superior patient management capabilities, gaining an important competitive advantage.
medSage customers have the data to prove how effectively they are managing patients. In addition to outcome reports, we provide customized marketing materials, including specific performance statistics versus national benchmarks. Our customers can back up their claims with real data demonstrating how they outperform the competition using medSage. Consider the impact of presenting this type of data to your referral sources!

Providers experience improved operational efficiency and data-driven decision making.

Because medSage is calling your patients and telling you when they need supplies or when they are having a problem, our solution allows your staff to provide care to your patients as needed. Using medSage as a tool, your staff is managing by exception, while medSage takes care of identifying which patients are in need.

medSage’s platform is software, but our foundation is service. Our team of industry experts, armed with client-specific and industry-wide data, works closely with providers to optimize business practices and identify opportunities for process improvements.

A medSage team member meets with each customer on a quarterly basis to review reports such as the Operating Summary, which shows patient connections by demographic group, clinical metrics, revenue trends and performance highlights.

 

Enteral Patient Management Features

The medSage Enteral Patient Management solution is a comprehensive platform for the management of your Enteral patient population comprised of three components: HCPro, HCVoice and HC Analytics.

HCPro

HCPro is the HIPAA compliant software platform for our service and the cornerstone of our offering. Our software pulls raw transactional data from a provider’s billing and patient management software and generates all of the information required to schedule calls, determine patient eligibility for supplies, call the patient and ask a targeted set of questions. Call results identify patients needing supplies or assistance with clinical issues.

All patient calls are documented, and those requiring follow-up are highlighted, allowing valuable staff resources to focus on addressing patient needs instead of leaving countless answering machine messages.

medSage brands each client application. Referral sources of the provider’s choosing may access their own patient data in a HIPAA-compliant and encrypted fashion, ensuring confidentiality.

Standard features included in the HCPro Software include:

Supply Order Management
Patient orders are presented for patients requesting supplies who are eligible based upon their insurance policy. The last supply shipped to that patient is loaded into the patient order.
Patient alerts
Patients with problems are highlighted for proactive provider follow-up. Typical notifications for Enteral patients include: Patient intolerant to feeding Condition change Prescription change Doctor change Insurance change
Provider comments and notes
Patient management (preferred communication means, preferred time to call, etc.)
Comprehensive reporting
Reporting includes a detailed record of all communications and outcomes for every patient. All of the data may be filtered by insurance plan, payer, referral source, doctor and branch location.

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HCVoice

medSage developed its proprietary HCVoice voice recognition technology based on an in-depth understanding of the unique needs of the homecare patient. Depending on the disease state, a patient displays different speech patterns. A COPD patient, for example, tends to speak softly given their limited airflow. Our unique technology allows the patient to answer simple questions as if they were talking to their therapist directly.

HCVoice incorporates other critically important features that increase patient acceptance and compliance with the call:

1. The call is in a voice the patient recognizes, typically the provider’s therapist.
2. The calls ask questions and recognize answers in the patient’s own language.
3. Caller ID identifies the communication as originating from the provider.
4. The patient has the flexibility to complete the phone call at any time, simply by calling the number we leave on their answering machine.
5. The call content, while guided by medSage’s best practices, is tailored to each customer’s process and patient populations

To hear an example call, please click on the button at the top of this page.

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HC Analytics

The medSage solution gives customers detailed, objective data on their patients. Statistics, such as patient compliance by mask type and provider performance versus industry benchmarks, give our customers the tools to continuously improve their business practices, and the evidence of superior performance so convincing to referral sources.

Call outcome reports
Results from all calls are detailed with connection rate and order rate, as well as clinical metrics.
Clinical outcomes benchmarking
Benchmarks include patient compliance, supply replenishment frequency, connections rates and clinical metrics.
Work process efficiency reporting
Customers can track key operational metrics by employee, including orders processed and issues resolved.