medSage | TECHNOLOGIES

Here is how medSage Helps your Business:

We help providers maintain compliance to Medicare regulations.
By providing detailed and timely documentation of patient usage of rental equipment and any admissions to hospital/hospice or nursing homes, medSage customers have detailed documentation for all of their patients.

What is different about the medSage approach?

The status quo for management of equipment rental patients, before medSage, was one of two potential approaches:

1. Send out mailers to patients.
2. Attempt to contact the patients manually, with limited success.

The problem is that neither of these solutions deliver the desired result because contacting these patients is labor intensive and documenting the results in an easily accessible and organized manner is difficult.

Providers using medSage typically reach more than 80% of their patients every Quarter, with an average of 10% reporting that they have been in the hospital and 4% of the equipment identified for pick up.

 

Additional benefits that our customers realize include:

medSage helps its customers streamline their customer management process.
Typical Homecare providers attempt to make follow up calls on rental equipment. The resources required to accomplish such a feat are beyond most providers. In an environment with decreasing reimbursement, this manual, labor-intensive process increases costs and consumes provider resources that could be devoted to the patients that need additional attention. Using medSage proprietary HCVoice technology, providers can gather the required information efficiently and accurately.

Identify patients no longer using their rental equipment.
Using medSage proprietary technology, you can quickly identify D/C use and retrieve equipment to return to inventory if desired.

Decrease Medicare denials with proactive data.
Using medSage proprietary technology, providers can quickly and proactively identify patients' circumstances which would lead to a Medicare denial.

Identify patients with a recent admission to the hospital or emergency room.
An admission to the hospital or emergency room can wreak havoc on your billing process – with medSage you can identify the situation earlier in the process.

Leverage medSage best practices and benchmarks to differentiate your service.
medSage’s platform is software, but our foundation is service. Our team of industry experts, armed with client-specific and industry-wide data, works closely with providers to optimize business practices and identify opportunities for process improvements.

A medSage team member meets with each customer on a quarterly basis to review reports such as the Operating Summary, which shows patient connections by demographic group, clinical metrics, revenue trends and performance highlights.

Equipment Validation Features

The medSage Equipment Validation solution is a comprehensive platform for the management of your Equipment Rental patient population comprised of three components: HCPro, HCVoice and HC Analytics.

HCPro

HCPro is the HIPAA compliant software platform for our service and the cornerstone of our offering. Our software pulls raw transactional data from a provider’s billing and patient management software and generates all of the information required to schedule calls, determine patient eligibility for supplies, call the patient and ask a targeted set of questions. Call results identify patients using rental equipment and calls them based upon provider process guidelines.

All patient calls are documented, and those requiring follow-up are highlighted, allowing valuable staff resources to focus on addressing patient needs instead of leaving countless answering machine messages.

medSage brands each client application. Referral sources of the provider’s choosing may access their own patient data in a HIPAA-compliant and encrypted fashion, ensuring confidentiality.

Standard features included in the HCPro Software include:

Patient alerts
Patients with problems are highlighted for proactive provider follow-up. Typical notifications for Equipment Rental patients include: Equipment pick up required Insurance changes Patient admission to hospital or hospice Clinical symptom monitoring (e.g. shortness of breath)
Provider comments and notes
Patient management (preferred communication means, preferred time to call, etc.)
Comprehensive reporting
Reporting includes a detailed record of all communications and outcomes for every patient. All of the data may be filtered by insurance plan, payer, referral source, doctor and branch location.

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HCVoice

medSage developed its proprietary HCVoice voice recognition technology based on an in-depth understanding of the unique needs of the homecare patient. Depending on the disease state, a patient displays different speech patterns. A COPD patient, for example, tends to speak softly given their limited airflow. Our unique technology allows the patient to answer simple questions as if they were talking to their therapist directly.

HCVoice incorporates other critically important features that increase patient acceptance and compliance with the call:

1. The call is in a voice the patient recognizes, typically the provider’s therapist.
2. The calls ask questions and recognize answers in the patient’s own language.
3. Caller ID identifies the communication as originating from the provider.
4. The patient has the flexibility to complete the phone call at any time, simply by calling the number we leave on their answering machine.
5. The call content, while guided by medSage’s best practices, is tailored to each customer’s process and patient populations.

To hear an example call, please click on the button at the top of this page.

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HC Analytics

The medSage solution gives customers detailed, objective data on their patients. Statistics, such as patient compliance by mask type and provider performance versus industry benchmarks, give our customers the tools to continuously improve their business practices, and the evidence of superior performance so convincing to referral sources.

Call outcome reports
Results from all calls are detailed with connection rate and order rate, as well as clinical metrics.
Clinical outcomes benchmarking
Benchmarks include patient compliance, supply replenishment frequency, connections rates and clinical metrics.
Work process efficiency reporting
Customers can track key operational metrics by employee, including orders processed and issues resolved.