medSage | TECHNOLOGIES

Here is how medSage Helps your Business:

We help identify patients who may need a new sleep study or adjustment to their therapy.
Most OSA patients receive one sleep study and prescription – period. This policy would be considered impractical for most any other disease state. What if the patient gains or loses significant weight? Perhaps changes related to aging or other physiological changes should dictate a change in therapy for a sleep apnea patien. How is this problem identified and addressed? The answer is that, before the introduction of medSage’s sleep outcome application, these patients were not identified unless they raised the issue on their own. By utilizing the convenient and user friendly sleep outcomes call, medSage customers regularly monitor the clinical outcomes of their patients and identify patients in need of help or changes to their therapy.

What is different about the medSage approach?

The status quo for management of Obstructive Sleep Apnea patients, before medSage, wasone of two potential approaches:

1. Send out mailers to patients.
2. Attempt to contact the patients manually, with limited success.

The problem is that neither of these solutions deliver the desired result because contacting these patients is labor intensive and documenting the results in an easily accessible and organized manner is difficult.

Providers using medSage typically reach as many as 50% of their patients annually. The results from these calls are compelling. While 61% of the patients were compliant to their therapy, the differences between compliant patients and non-compliant patients is striking. For instance, significantly more patients report problems driving in the non-compliant group while compliant patients are 50% less likely to complain about chronic fatigue.

Additional benefits that our customers realize include:

medSage helps its customers streamline their customer management process.
Typical sleep labs do not have time to make follow up calls annually to all of the patients under their care – the resources required to accomplish such a feat are simply beyond most providers' means. In an environment with decreasing reimbursement, this manual, labor-intensive process increases costs and consumes provider resources that could be devoted to the patients who need additional attention. Using medSage proprietary HCVoice technology, providers can gather the required information efficiently and accurately.

Certification requires that sleep labs have a structured follow up process..
medSage provides an organized and effective platform for labs to follow up with their patients.

Leverage medSage best practices and benchmarks to differentiate your service.
medSage’s platform is software, but our foundation is service. Our team of industry experts, armed with client-specific and industry-wide data, works closely with providers to optimize business practices and identify opportunities for process improvements.

A medSage team member meets with each customer on a quarterly basis to review reports such as the Operating Summary, which shows patient connections by demographic group, clinical metrics, revenue trends and performance highlights.

Sleep Patient Outcomes Monitoring Features

The medSage Sleep Patient Outcomes Monitoring solution is a comprehensive platform for the management of your OSA patient population comprised of three components: HCPro, HCVoice and HC Analytics.

HCPro

HCPro is the HIPAA compliant software platform for our service and the cornerstone of our offering. Our software pulls raw transactional data from a sleep lab’s back office software and generates all of the information required to schedule and call the patient to ask a targeted set of questions. Call results identify patients experiencing clinical issues, non-compliant patients, patients in need of an office visit or re-titration of their PAP therapy.

All patient calls are documented, and those requiring follow-up are highlighted, allowing valuable staff resources to focus on addressing patient needs instead of leaving countless answering machine messages.

medSage brands each client application. Referral sources of the provider’s choosing may access their own patient data in a HIPAA-compliant and encrypted fashion, ensuring confidentiality.

Standard features included in the HCPro Software include:

Supply Order Management
Patient orders are presented for patients requesting supplies who are eligible based upon their insurance policy. The last supply shipped to that patient is loaded into the patient order.
Patient alerts
Patients with problems are highlighted for proactive provider follow-up. Typical notifications for Sleep patients include: Compliance Snoring Persistent fatigue Morning Headaches High blood pressure Falling asleep while driving Quality of life Replacement supplies
Provider comments and notes
Patient management (preferred communication means, preferred time to call, etc.)
Comprehensive reporting
Reporting includes a detailed record of all communications and outcomes for every patient. All of the data may be filtered by insurance plan, payer, referral source, doctor and branch location.

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HCVoice

medSage developed its proprietary HCVoice voice recognition technology based on an in-depth understanding of the unique needs of the homecare patient. Depending on the disease state, a patient displays different speech patterns. A COPD patient, for example, tends to speak softly given their limited airflow. Our unique technology allows the patient to answer simple questions as if they were talking to their therapist directly.

HCVoice incorporates other critically important features that increase patient acceptance and compliance with the call:

1. The call is in a voice the patient recognizes, typically the provider’s therapist.
2. The calls ask questions and recognize answers in the patient’s own language.
3. Caller ID identifies the communication as originating from the provider.
4. The patient has the flexibility to complete the phone call at any time, simply by calling the number we leave on their answering machine.
5. The call content, while guided by medSage’s best practices, is tailored to each customer’s process and patient populations

To hear an example call, please click on the button at the top of this page.

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HC Analytics

The medSage solution gives customers detailed, objective data on their patients. Statistics such as patient compliance and provider performance versus industry benchmarks give our customers the tools to continuously improve their business practices, and the evidence of superior performance so convincing to referral sources.

Call outcome reports
Results from all calls are detailed with connection rate and order rate, as well as clinical metrics.
Clinical outcomes benchmarking
Benchmarks include patient compliance, supply replenishment frequency, connections rates and clinical metrics.
Work process efficiency reporting
Customers can track key operational metrics by employee, including orders processed and issues resolved.